Privacy policy

VAHN operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (the "Services"). VAHN is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or rendered non-identifiable. We may collect or process the following categories of personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Your communications with us including information you include in your communications, such as when you send a customer service inquiry.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information about your interaction with the Services, such as how and when you access or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, adapting and improving the Services. We use your personal information to provide the Services, including to fulfill our contract with you, process your payments, process your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipments, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online advertisements on the Services or other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate or respond to fraudulent, illegal, dangerous or malicious activity, and protect the security of our services.
  • Communicating with you. We use your personal information to provide customer service, respond to your inquiries, offer effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers and other third parties that provide services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and shipping).
  • With business and marketing partners in order to provide you with marketing services and send you advertisements.
  • When you instruct us, submit a request or otherwise consent to the disclosure of certain information to third parties.
  • With our affiliates or more generally within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy filing, to comply with applicable legal obligations, to enforce applicable terms or policies, or to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence. For more information, please visit Shopify's Consumer Privacy Policy and Shopify's Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of information found on them.

Children's Data

The Services are not intended for use by children and we do not knowingly collect any personal information from children who have not reached the age of majority in your jurisdiction.

Security and Retention of Your Information

No security measure is perfect or infallible and we cannot guarantee "perfect security." The length of time we retain your personal information depends on various factors, such as the need to maintain the information to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce any other applicable contract or policy.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information:

  • Right of access/right to information
  • Right to erasure
  • Right to rectification
  • Right to portability
  • Managing communication preferences — you may opt out of promotional emails at any time using the unsubscribe option included in our emails.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent.

Complaints

If you wish to file a complaint regarding our processing of your personal information, please contact us using the details provided below. Depending on your place of residence, you may have the right to lodge a complaint with the relevant data protection authority in your region.

International Transfers

We may transfer, store and process your personal information outside the country in which you reside. Where we transfer personal information outside the EEA or UK, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.