Shipping policy

1. Where we ship

VAHN ships to the United States, Canada, the United Kingdom, Australia and most of the European Union. If your country is not available at checkout, we do not deliver there yet.

2. Delivery times

The times below cover the whole journey: preparation, branded packaging and transit. They are estimates provided by our fulfilment partner and our carriers, counted in business days from the day your order is placed.

Destination	Estimated delivery
United States	5 to 8 business days
Canada	6 to 10 business days
United Kingdom	5 to 8 business days
European Union and France	4 to 10 business days
Australia	3 to 10 business days

These times may vary during peak periods or due to circumstances beyond our control.

3. Shipping costs

Shipping is free on every order, with no minimum, including orders placed with a discount code. Every parcel ships tracked, in VAHN gift-ready packaging.

4. Order tracking

Once your order ships, you receive a confirmation email with your tracking number. Tracking information usually becomes active 24 to 48 hours after the parcel is collected by the carrier.

5. Customs and duties

Customs duties and import fees are prepaid on every order, so there is nothing extra to pay on delivery. If a carrier ever asks you for a fee, write to us before paying and we will take care of it.

6. Damaged or lost parcels

Damaged parcel. If your parcel shows visible damage on delivery, we recommend refusing it or photographing it on receipt, then contacting us promptly with the photos.

Lost parcel. If your order has not arrived by the end of the estimated delivery window, contact us and we will open an investigation with the carrier. If the loss is confirmed, we will resend your order or issue a full refund.

7. Delivery address

Please check your delivery address carefully before placing your order. VAHN cannot be held responsible for a delay or non-delivery caused by an incorrect or incomplete address.