Terms and Conditions of Sale

1. The store

VAHN is an online boutique specialising in demi-fine jewelry, operated by Guenaelle Pierre, sole trader, SIRET 501 313 795 00053, registered at 9 rue des Colonnes, 75002 Paris, France. By placing an order you accept these terms in full.

2. Products

Each piece is described with the greatest care. Photographs are as accurate as possible, although slight colour variations may occur depending on your screen. The composition of each piece is stated on its product page. VAHN may modify its catalogue, prices and availability at any time without prior notice.

3. Orders

An order becomes a binding contract once payment is confirmed. By placing an order you confirm that you have the legal capacity to contract, that the information you provide is accurate and complete, and that you are the holder or authorised user of the payment method used.

VAHN may cancel or refuse any order in case of suspected fraud, incorrect information, or an unresolved prior dispute.

4. Prices and payment

All prices are displayed in United States dollars (USD). Shipping costs are shown separately before you confirm your order. Any customs duties or local taxes that may apply on arrival are set by the destination country and are the responsibility of the recipient.

Payments are secured and accepted by credit card and PayPal. VAHN does not store any banking data on its servers.

5. Shipping and delivery

VAHN currently ships to the United States, the United Kingdom, the European Union and Australia. Estimated delivery times, counted in business days from the day you order and including preparation and packaging, are 5 to 8 for the United States, 5 to 8 for the United Kingdom, 4 to 10 for the European Union and France, and 3 to 10 for Australia. Full details are set out in our Shipping Policy.

VAHN cannot be held responsible for delays attributable to carriers or to events beyond our control, such as strikes, weather conditions or customs disruptions. In the event of a lost or damaged parcel, we commit to finding a prompt solution.

6. Right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have 14 days from the day you receive your order to withdraw from your purchase, without giving a reason and without penalty. This applies to any purchase, including discounted items.

You can declare your withdrawal at any time during that period using the withdrawal function available on our Withdraw from your order page, or by writing to hello@vahnjewels.com. We send you a dated acknowledgment by email. You then have 14 days to return the goods, at your expense unless the item is faulty or incorrect, and we refund you within 14 days of receiving your notice. We may hold the refund until the goods are received back or until you provide proof of dispatch, whichever comes first.

Earrings that have been unsealed or worn, and personalised or engraved pieces, are excluded from the right of withdrawal.

7. Returns and refunds

Beyond the statutory right above, our commercial policy gives every customer 30 days from delivery to request a return. All returns require prior approval: contact us first and we send you a return reference and the return address. Damaged, faulty or incorrect items should be reported within 7 days of delivery with photos, so we can act quickly. Full details are set out in our Return and Refund Policy.

8. Legal warranties

All VAHN products benefit from the legal warranties provided by French law: the legal warranty of conformity, which applies for two years from delivery and covers any lack of conformity existing at that time, and the warranty against hidden defects, covering any hidden defect rendering the product unfit for its intended use. These warranties apply independently of any commercial policy described above.

9. Intellectual property

All content published on the VAHN store, including the brand name, logo, visuals, texts and product descriptions, is protected by intellectual property rights. Any reproduction, in whole or in part, without prior written authorization is prohibited.

10. Personal data

Information collected when you place an order is necessary for processing it and for managing the customer relationship. In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify and erase your data. VAHN never sells or transfers your personal data to third parties for commercial purposes.

11. Liability

VAHN makes every effort to ensure the availability and proper functioning of the store, but cannot be held responsible for service interruptions, technical errors or events of force majeure. VAHN liability shall in no case exceed the amount of the order concerned.

12. Governing law and disputes

These terms are governed by French law. In the event of a dispute, we prioritise an amicable resolution: write to hello@vahnjewels.com and we will answer you. Consumers resident in the European Union may also refer the dispute free of charge to a consumer mediator; the contact details of the mediator we are registered with are available on request at hello@vahnjewels.com. Failing agreement, the French courts shall have jurisdiction.